Frequently Asked Questions

Accounts

How do I open an account online?

How do I reorder checks?

How can I contact a banker when I cannot come to the bank?

Digital Banking

How do I sign up for Online Banking?

How do I access your mobile app?

What can I do with Online Banking and Mobile Banking?

How do I view my statements in Online Banking or in the app?

Can I make a deposit using the mobile app?

How can I make payments online?

How do I make a payment in Bill Pay?

How do I setup a payee in Bill Pay?

What financial management tools are available in Online Banking or your app?

How do I transfer funds between my accounts in Online Banking or the app?

What if I cannot remember my Online Banking password?

How do I change my phone number or email address in Online Banking or the app?

Debit Card

What is a Mobile Wallet?

How do I add my debit card to my mobile wallet?

How do I get cash?

What if my debit card is lost or stolen?

What if I receive a fraud notification?

What if I forget my debit card PIN?

How can I change my debit card PIN?

What are contactless payments and the benefits of using a contactless card?

Business Banking

What can I do with Business Banking that I cannot do with Online Banking?

Passwords / Security

What about security? Is my information safe?

What if my debit card is lost or stolen?

What if I forget my debit card PIN?

How can I change my debit card PIN?

What if I cannot remember my Online Banking password?

How do I change my phone number or email address in Online Banking or the app?